Posted On: Friday, November 16, 2018
Too often we forget what creates customer loyalty: what it is about a business and its leaders or owners that resonate with a community and causes them to take action when needed.
In a small town in Orange County California, customers are having a chance to demonstrate how a community responds to a business owner faced with the illness of his partner.
I visited this shop in years past and experienced the friendliness of the husband and wife who own the shop and wait on customers. This story, captured here by CBS in this video, I read first in the Washington Post. It has been covered by news outlets around the country.
Clearly we are hungry to be be reminded of kindness, caring and community.
Gael O’Brien provided excellent counsel that led Mitsubishi Motor Manufacturing of America and me to take the right steps to improve our workplace integrity during a difficult time in the company’s history. Her values-based approach and ability to ask the right questions enable her to contribute effectively to top management in any industry.