The Week In Ethics Blog

Thanksgiving 2018, What Creates Customer Loyalty

Thanksgiving 2018, What Creates Customer Loyalty

Posted On: Friday, November 16, 2018

Too often we forget what creates customer loyalty: what it is about a business and its leaders or owners that resonate with a community and causes them to take action when needed.

In a small town in Orange County California, customers are having a chance to demonstrate how a community responds to a business owner faced with the illness of his partner.

I visited this shop in years past and experienced the friendliness of the husband and wife who own the shop and wait on customers. This story, captured here by CBS in this video, I read first in the Washington Post. It has been covered by news outlets around the country.

Clearly we are hungry to be be reminded of kindness, caring and community.

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Gael O'Brien

Gael O’Brien is a catalyst for leaders leading with purpose and impact through clarity, presence and connection. She is an executive coach, culture coach, speech coach and presenter with a corporate and public affairs background. Gael is President of Strategic Opportunities Group. In addition to publishing The Week in Ethics, she is a columnist for Business Ethics Magazine, a Kallman Executive Fellow at the Hoffman Center for Business Ethics at Bentley University and a Senior Fellow Social Innovation at the Lewis Institute, Babson College. 

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Gael developed a very effective research-based professional development program using creative real-life scenarios to help business coaches better understand when to recognize potential ethical conflicts. Her program energized and enlightened both new and “seasoned” coaches. The event was recognized as the highlight of the year.

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former national board member, Professional Coaches and Mentors Association