Posted On: Friday, November 16, 2018
Too often we forget what creates customer loyalty: what it is about a business and its leaders or owners that resonate with a community and causes them to take action when needed.
In a small town in Orange County California, customers are having a chance to demonstrate how a community responds to a business owner faced with the illness of his partner.
I visited this shop in years past and experienced the friendliness of the husband and wife who own the shop and wait on customers. This story, captured here by CBS in this video, I read first in the Washington Post. It has been covered by news outlets around the country.
Clearly we are hungry to be be reminded of kindness, caring and community.
….Gael O’Brien is an expert in building trust and reputation based on shared values. She brings ethics to life. Her passion for ethics is palpable because it’s genuine. Gael is an excellent facilitator, coach, teacher, and writer. Her workshops have been enriching the lives of our students and we’re honored to feature Gael’s ethics articles on our web site. What sets Gael apart? She has an amazing ability to analyze complex ethical leadership challenges from multiple perspectives at once. She sees the big picture and immediately gets to the heart of the matter, digging beneath the surface to get to the real issues that may be causing a breakdown. Then, with all the kindness in the world, she asks some really tough questions. This is when the healing process begins. Gael’s keen sense of strategy, coupled with a truly compassionate heart, has made her one of our most trusted advisors and champions.