Posted On: Friday, November 16, 2018
Too often we forget what creates customer loyalty: what it is about a business and its leaders or owners that resonate with a community and causes them to take action when needed.
In a small town in Orange County California, customers are having a chance to demonstrate how a community responds to a business owner faced with the illness of his partner.
I visited this shop in years past and experienced the friendliness of the husband and wife who own the shop and wait on customers. This story, captured here by CBS in this video, I read first in the Washington Post. It has been covered by news outlets around the country.
Clearly we are hungry to be be reminded of kindness, caring and community.
Gael O’Brien has worked as a speaker coach for TEDxNatick speakers for the past four years. She is fantastic! …. In every situation, Gael brings passion, compassion, and expertise as the speakers develop their talk content and delivery. She helps them find their story and give voice to it…. If you have the chance to work with Gael, take it!